Updated October 18, 2026
Start with your original order
This website provides brand information and product-use support for visitors in the United States and Canada. It does not accept orders or payments.
For an existing purchase, open your order history with the original seller or marketplace. That is the starting point for delivery, return and refund information specific to your order.
Delivery and tracking
Shipping charges, delivery estimates, taxes and any other applicable fees are part of your purchase with the original seller. Refer to your order confirmation for those details.
For tracking, delivery changes or a missing package, start with the order page or support service where you purchased. The information on this website is not a delivery guarantee.
Returns, refunds and exchanges
Use the return process for the retailer or seller that handled your purchase. Return eligibility, time limits, shipping costs and refund handling depend on the terms of that purchase and applicable consumer rights.
Check the policy for the specific item, including any rules for opened or used products. Do not send a return to an address found elsewhere without instructions from the retailer or seller handling it.
Product concerns
For a damaged, incorrect or incomplete order, contact the retailer through your order-support tools. You can also email support@phd-living.com with a product question or concern.
To help us understand the issue, include the product name, where you bought it and a short description. Relevant photos and a visible lot or batch number can help. Do not include full payment details.
Business orders and further help
Wholesale supply, delivery and return arrangements require a separate agreement. A business inquiry does not confirm stock or shipping terms.
Email support@phd-living.com if you need help finding the right point of contact. Nothing on this page limits your statutory consumer rights.